FAQs

What is the length & weight of the yarn?

T-shirt yarn weighs 650-800g & has 100-140 metres on each bobbin.

Pouf rope yarn weighs 250g & has about 90 metres on each bobbin.

Ribbon yarn weighs 250g & has 110-130 metres on each bobbin.

Big Cotton weighs 250g & has approx 180 metres on each bobbin. 

Do you ship internationally?

No, unfortunately we do not ship internationally at present.

Can I pick up my order from you instead of having it posted?

Yes you can! Please contact us prior to placing your order to obtain a code and to arrange a suitable time for pick up either from Oakbank or Littlehampton.

Do you have Afterpay?

Yes, Afterpay can be selected at checkout, however a minimum spend of $75 is required.

Is your yarn washable?

Yes. Just use a cold gentle machine wash if required. Do not soak or bleach. Cool iron if needed.

My parcel is missing, what should I do?

You will receive a tracking number when your order is fulfilled and dispatched (with the exception of some single order books and magazines) you may track your parcel through the Australia Post website. If you are having trouble locating your parcel, please contact us and we will endeavour to help you locate it!

Do you offer refunds or exchanges?

We do not offer refunds or exchanges. As the majority of our products are of a recycled nature there will be variations and imperfections. However, we want you to be satisfied with your purchase, so please contact us at ahyarnco@gmail.com and we will aim to answer your queries.