T-shirt yarn weighs 650-1kg and has between 100-150 metres on each bobbin.

Ribbon yarn weighs 250g and has between 110-130 metres on each bobbin.

Big Cotton weighs 250g and has approximately 180 metres on each bobbin. 

Little Cotton weighs 100g and has approximately 170 metres on each bobbin. 

For information about lengths and weights of all of our yarns, please see the individual listings for more information as not every single ball of yarn comes with labels attached. Why it this? When ordering yarns such as T-shirt yarn, Ribbon, Little or Big Cottons - one ball will come labelled and the rest not. This is to save wastage on labels and to be kinder to the planet.

For Tshirt Yarn only- Just use a cold gentle machine wash and do not soak or bleach.

No, unfortunately at present we do not ship internationally.

We currently use Compostable Hero packaging where we can, with full tracking via Australia Post. For bulkier parcels we use Australia Post satchels also with full tracking. You will receive a tracking notification via email after your order has been filled. Please contact us if you would like express postage. Some orders are sent in several seperate parcels if you have paid for bulk postage so please, don't be alarmed if your complete order is not under one tracking number. 

Yes you can! Pick up of your order is available from Oakbank in the Adelaide Hills. 

You can select the local pickup option at checkout. Please leave a note in your order or email me to arrange a suitable collection time.

Collection is available Wednesday, Fridays and some Saturday mornings.

Non contact collections can be arranged outside of these days however Adelaide Hills Yarn Co. takes no responsibility for items left unattended to collect at the customers request.

You will receive a tracking number when your order is fulfilled and dispatched. Please check your junk folder also as some emails land in there unexpectedly. You may track your parcel using the tracking number through the Australia Post website. If you are having trouble locating your parcel, please contact us and we will endeavour to help locate it!

If your cart is displaying and error message about not shipping to your location, it is most likely because your order is over our store weight limit of 9.7kg. Weight limits are in place due to the sheer size and bulk of most products. Please refer to our Shipping section for more info.

If you can only add 1 or 2 items to your cart it means there is only this amount of stock available. Please contact me directly at ahyarnco@gmail.com to order larger quantities.

Yes, Afterpay can be selected at checkout, however a minimum spend of $50 is required.

This option however will be discontinued in May 2024.

We offer PayPal (Visa, MasterCard, Amex) and general credit card payments (Visa, MasterCard). 

If you order the wrong product, contact me as soon as possible and I will endevour to accomodate your exchange. All returns in this instance are at the expense of the customer.

AHYC does not accept returns of customised items such as packs or samples, gift vouchers or PDF patterns.

If you change your mind you may return your purchase to the store for a store credit that will be valid for 3 months. The store credit will be less any fees I have incurred. Contact must be made within 7 days of receiving the goods to be eligible. The cost of the return is at the expense of the customer and must be returned in the original condition that it was sent.

Sale items or discounted items are non returnable. These sales are final. Some large quantities of cottons may carry different dye batches.

If your full priced product appears faulty or damaged, please contact us within 7 days of receiving your order.

As the majority of our products are of a recycled nature there will be variations and imperfections. We want you to be satisfied with your purchase, so please contact us and we will aim to answer your queries. 

In short, no. If you forget to use a discount code or you change your mind, orders will not be cancelled. All orders processed incur a fee from Shopify, which I cannot absorb.

No, our store only accepts one discount code per transaction. Please decide which one of our discount codes suit you best and use it at checkout. For more information on our discount codes see our discounts page.

When an automatic sale code is applied you are unable to add another code such as a free shipping code or a thank you code, unless that particular sale states that you are able to do so.

All discount codes must be entered at the time of final transaction. AHYC will not honor discounts after transactions are finalised. Codes are case sensitive, please be aware of this. If you are having trouble checking out please email us at ahyarnco@gmail during business hours for assistance.